Performance Assessment Technologies
Sterling has global experience leading teams to create technology and training to support humans working in high risk, safety-critical environments. Sterling specializes in understanding how the design of complex systems shapes human cognition, behavior, and performance. He combines this with knowledge of human-automation interaction and system usability analysis to design technology, training systems, and work processes to improve the performance of personnel using these complex systems. He employs an iterative design approach that includes knowledge elicitation, cognitive work and task analysis, prototyping, usability testing, focus groups, and other evaluation techniques. His interests include human-robot coordination, adaptive planning and replanning, and incorporating human-systems integration considerations into the system design and acquisition process.
Sterling holds an M.A in Education with a focus on learning, design, and technology from Stanford University, and a B.S. in Industrial-Organizational Psychology from Ohio State University. He is a member of the Human Factors and Ergonomics Society.
Hutton, R., Attfield, S., Wiggins, S., McGuinness, B., & Wong, W. (2011). Team Sensemaking Assessment Method (TSAM): A human factors inspection method for evaluating collaborative analysis technologies. TES Report 108183 (Deliverable under MoD CDE Contract 19998). BAE Systems, Advanced Technology Centre.
Wiggins, S. L. & Cox, D.A. System Evaluation Using the Cognitive Performance Indicators. In Patterson E.S., Miller J. (Eds.) (2010). Macrocognition Metrics and Scenarios: Design and Evaluation for Real-World Teams. Ashgate, UK.
Klein, G., Wiggins, S. L., & Dominguez, C. O. (2010). Team sensemaking. Theoretical Issues in Ergonomic Science, Vol 11, Issue 4, July 2010, 304-320.
Veinott, E. S., Klein, G., & Wiggins, S.L. (2010). Evaluating the Effectiveness of the PreMortem Technique on Plan Confidence. Proceedings of the 7th International Conference on Information Systems for Crisis Response and Management (ISCRAM), Seattle, Washington.
Harris-Thompson, D., Malek, D. A., & Wiggins, S. L. (2010). Shortening the Learning Curve: Identifying and Developing Cognitive Skills in Board Operators. Proceedings of the 3rd International Conference on Applied Human Factors and Ergonomics Conference, Miami, FL.
For more information about Dr. Wiggins’ publications, please contact firstname.lastname@example.org.